Privacy and Data Policy
At Nine Win we take your privacy seriously. This page explains what personal and technical information we collect when you use our site and app, how we use and protect that information, and the choices available to you. We aim to be clear about our handling of account data, payment and transaction records, and activity on our services.
Types of data we collect
We collect several categories of information to provide and improve our services.
Personal data
This includes your name, date of birth, postal address, email address, phone number and any identification documents you provide during verification checks. We also keep account credentials and preference settings.
Technical data
We gather device and connection information such as IP address, browser type, operating system, device identifiers and location data where enabled. We use this to maintain security and to ensure the service works on your device.
Transactional and activity data
We record deposits, withdrawals, bets, game history, support interactions and other activity on your account. Payment details are processed by third-party providers and we retain transaction references required for record-keeping and dispute resolution.
How we use your information
Your data is used to operate your account, process payments and withdrawals, carry out identity and age verification, prevent fraud and money laundering, provide customer support and personalise your experience. We may also use anonymised information for service improvement and analytics.
Information sharing and third parties
We share personal data with third-party service providers who assist with payments, identity checks, fraud prevention, analytics and hosting. We may disclose information where required by law, to protect our rights, or to respond to lawful requests from regulators or law enforcement. All providers are required to protect data in line with this policy.
Data protection practices
We implement technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including encryption, access controls and regular security reviews. Access to personal data within our team is restricted on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, and deliver basic analytics. You can manage cookie settings through your browser and via the cookie controls provided on our site. Some features may not work correctly if cookies are disabled.
User rights
You have the right to request access to the personal data we hold about you, to correct inaccuracies, and to request deletion subject to legal and operational retention requirements. You can also object to or restrict processing in certain circumstances. To exercise any right, contact us at [email protected].
Access, correction and deletion
To access or update your information sign in to your account and use the profile settings, or contact our support team. Deletion requests will be assessed against legal, regulatory and record-keeping obligations and we will explain any retention that must continue.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be notified via the site or by email. If you have questions about privacy or how we handle your information, contact our data protection team at [email protected] or refer to the help centre for further guidance on NineWin privacy practices.